ZigaForm version 5.5.1

Example of Solution

We propose to design and develop a website which will offer benefits such as:

  • Excellent user experience on various browsers and devices including phones and tablets
  • Streamlined functionality
  • Better customer interaction via customer chat option and Chatbot features
  • Provide and host a safe and secure website that protects Government / Utility companies and our interests from security threats
  • Regular Backups on the site
  • SEO and ADA Compliant site. Very fast speed and Interactivity

There will be two components to this Website that will constitute the complete solution:

Admin Backend WebApp
Used by Admin to manage the overall functionality: Dashboard, Content Management & troubleshooting, etc. It will be a website in WordPress Admin.
Customer
Used by the customer to login into a billing software system

Example of Solution

We propose to design and develop a website which will offer benefits such as:

  • Excellent user experience on various browsers and devices including phones and tablets
  • Streamlined functionality
  • Better customer interaction via customer chat option and Chatbot features
  • Provide and host a safe and secure website that protects Government / Utility companies and our interests from security threats
  • Regular Backups on the site
  • SEO and ADA Compliant site. Very fast speed and Interactivity

There will be two components to this Website that will constitute the complete solution:

Admin Backend WebApp
Used by Admin to manage the overall functionality: Dashboard, Content Management & troubleshooting, etc. It will be a website in WordPress Admin.
Customer
Used by the customer to login into a billing software system

Technology Stack

Louisville Webdesigner

1. Technologies to be used in Web App will be based on CMS Framework

The CMS stack consists of WordPress and MySQL:

  • For the WP Admin:
    • Manage complete website tasks such as adding new pages, a standard WYSIWYG editor, navigations, footers, etc.
    • Manage image resize and Alt tags
    • Embed Multiple Videos hosted on YouTube
    • WebForms
    • Photo Gallery option
    • Rotating Banner
  • Single Sign-On:
    • Authenticated against the third party on submit button and then redirect to third party Dashboard
  • Email Integration
    • SendGrid Implementation
  • Project Management Tool
    • Atlassian Jira
  • Version control
    • GIT/Bitbucket

2. Infrastructure Proposed for the Website will be based on AWS Cloud:

Here is what the recommended Technical Solution Architecture

Louisville Webdesigner

Example of Scope of work

We will architect the website based on the requirements and sitemap shared by you. The website design and development tasks include converting the mock-ups into a technology solution with all the intended features and functionalities. The solution will be completely responsive and render beautifully on various form factors. It will also be reliable, fast, and engaging. Given below is the comprehensive list that covers all the tasks that will be taken up by us in the project from the initiation to the execution through the completion phase.

Field validation will be available where ever possible.

Louisville Webdesigner

1. HTML Creation/ Site Development

  • Home Page
    • Log in/Sign up, Remember me, forgot reset, special characters for security
    • Embed multiple videos (hosted on YouTube)
    • Multiple places to navigate to access account
    • Call to action button
    • Embed Social Media icons
    • Simple and Smart Navigation experience
    • Interactive Maps real-time information and outages
  • 2300+ pages migration to new site and redesign as necessary
    • News and information about rates
    • Educational and Knowledge content pages
    • Utility quality page
    • Community news section
    • Educational tools section
    • Where work is being done
    • Utility operations
    • Photo Gallery pages
  • Extensive search functionality
    • Consistent Search menu function across all pages
    • Responsive Search bar
    • News stories Archive search
  • WebForms creation
    • Contact forms
    • Any inquiry forms
    • Event participant forms
Louisville Webdesigner

2. Admin Functionality

  • Ability to create pages for special efforts and campaign
  • Copy/paste and then publish all content using brand standards regardless of what is pasted in the WYSIWYG
  • Ability to use responsive video as thumbnail for web stories
Louisville Webdesigner

3. SEO Functionality

  • Image optimization
  • High Desktop and Mobile speed
  • 508/ADA compliant
  • Quick link for all 404 links
  • Set-up Google Analytics tool, funnels, and SEO plugin
Louisville Webdesigner

4. Integration 1: Internal Feed

  • Providing customer the ability to login and check activities
  • Must be supported by third-party vendors
  • User have to logged in to view relevant geolocated WQ data/info
Louisville Webdesigner

5. Integration 2: Utility Connection Dashboard

  • View/Edit user profile
  • User Journey
  • Account Access
  • Customer Service Support
  • Interactive
  • Report A Problem
  • Helpful Menus
Louisville Webdesigner

6. Integration 3: GIS Software

  • Need to add a geographic information system (GIS) is a framework
  • Gather, manage, and analyze geographic data
  • Able to analyze spatial location
  • Able to organize layers of information into visualizations using maps
Louisville Webdesigner

7. Integration 4: CRM/Other External Integrations

  • Email Integrations
  • Calendar Integrations
  • Connector Integrations
  • Social Media Integrations
  • Team Communication
  • Forms and Data Collection
Louisville Webdesigner

8. Integration 5: Live Chat

  • Chat capability for customer support, which could be AI-based bot or help desk supported Live chat (or both). For this, we recommend 3rd party chatbots are integrated with the Government / Utility new portal and our recommendation will be to integrate Intercom as a 3rd party service for this feature. Intercom is one of the best Help desks and live chat service providers which provides AI-based chatbots and live chat services to the visitors of the site.
  • Chat with text messages along with file sharing with Government / Utility team
Louisville Webdesigner

9. Notification, 10. Email

Notifications
Email notification for various trigger events

Email
We recommend services such as SendGrid, Mandrill, etc. for emails

QA of the site

  • Complete QA on four major browsers and Android and iOS devices
  • Consistent menu function across all pages.
  • Responsive search bar
  • Responsive customer service
  • Responsive site

Example of Deployment

The scope document will focus on the business perspective as it holds the details of the business solution for a project. The business requirements document also emphasizes the needs and expectations of this project.

1. Example of Support

More self-help customer service tools like Chat and consolidated FAQs. More intelligent search

2. Example of Assumptions

  • The application would only support the English language.
  • All the content, graphics including images and logos will be provided by the client.
  • The current development and test environment APIs will be exposed to us along with the database.
  • We will be calling APIs for internal systems, no API creation/development will be required for existing internal systems.
  • Third-Party API integration issues for internal systems will be dealt with jointly by Client’s and Vendor’s teams
  • This is a web application compatible with all devices. Mobile Application development is not included in the proposal
Work may be performed with related party with offices in San Diego, CA, Los Altos, CA, Los Angeles, CA, Pune, India, and Indore, India.
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